IronHorse

Help and Resources

When you have questions but don't want to call customer service, check out our frequently asked questions.

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Frequently Asked Questions

What happens when my contract period expires?

Don't worry, your power will not be disconnected. After your contract expiration date, your account will default to a variable rate unless and until you decide to renew your contract. We highly recommend renewing your IronHorse contract in order to lock in a fixed rate. Doing so helps ensure stable and predictable energy costs, shields you from the fluctuations of the energy market, and provides peace of mind knowing you are protected from sudden increases in rates. We highly recommend renewing your IronHorse contract in order to lock in a fixed rate. Doing so helps ensure stable and predictable energy costs, shields you from the fluctuations of the energy market, and provides peace of mind knowing you are protected from sudden increases in rates.

How can I more closely track my usage?

You have the right to access information about your energy usage. IronHorse provides detailed usage data, which can help you understand and manage your energy consumption. You can also sign up at smartmetertexas.com, which provides usage broken down as detailed as 15 minute increments.

What is a TDU in the Texas electricity market?

A Transmission and Distribution Utility (TDU) is responsible for maintaining the physical infrastructure, like power lines and transformers, that delivers electricity to homes and businesses in Texas, regardless of which Retail Electric Provider (REP) you choose.

Note: while you have a choice of which provider to use, you don’t have a choice about your TDU. This is determined by which area your service address is located.

What should I do if there's an outage or power line issue?

In case of an outage or issues like downed power lines, you should contact your TDU directly. They are responsible for repairing and maintaining the electrical infrastructure.

TDU	PhoneNumber	Link
AEP Texas	(866) 223-8508	Report Outage
CenterPoint Energy	(800)332-7143	Report Outage
Oncor	(888) 313-4747	Report Outage
Texas-New Mexico Power	(888) 866-7456	Report Outage
Sharyland Utilities	(800)545-4513
Lubbock Power & Light	(806)775-2509

Are TDU fees the same across all providers?

Yes, TDU fees are the same regardless of which REP you choose. These fees are regulated and set by the PUCT and are charged by the TDU servicing your area. They are a pass-through cost on your electricity bill, meaning REPs collect these fees on behalf of TDUs without markup.

What should I do if I have questions about my bill or service?

If you have any questions or need clarification, you can contact IronHorse customer service at customerservice@ironhorsepowerservices.com and (866) 316-1549.

Where can I find information about how to save on my future bills?

You can inquire about energy efficiency programs or tips for reducing consumption to lower your future bills by:

- Filling out the form on the Contact Us page

- Emailing us at customerservice@ironhorsepowerservices.com

- Call us at (866) 316-1549

Our team at IronHorse would be happy to share our suggestions with you!

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